k111 Privacy Policy

k111 is an internationally licensed online gaming and sports betting platform serving players across Pakistan and beyond. The k111 Platform is operated by a company incorporated and licensed under an international gaming jurisdiction, and this Privacy Policy applies to all services offered under the k111 brand at k111.biz and any associated mobile or web applications.

For the purposes of this Privacy Policy, k111 acts as the data controller — meaning we are the entity that determines the purposes and means by which your personal data is processed. Any reference to "k111", "we", "us", or "our" in this document refers to the k111 operating entity.

k111 collects only the personal data that is necessary and proportionate to providing you with a safe, legal, and enjoyable gaming experience. The categories of personal data we collect are outlined in the table below:

k111 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where a player voluntarily discloses health-related information in connection with a responsible gaming self-exclusion request, in which case such data is handled with the highest level of confidentiality.

k111 collects personal data through the following channels:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or updating your account profile.
• Automated Collection: Technical data collected automatically when you visit the k111 website or use our Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for full details on our cookies policy.
• Third-Party Sources: k111 may receive data about you from third-party identity verification providers (used during KYC), payment processors (such as JazzCash and EasyPaisa), fraud prevention agencies, and publicly available sources, where permitted under applicable law.
• Responsible Gaming Tools: Where you voluntarily use k111's deposit limits, self-exclusion, or cooling-off tools, data regarding your responsible gaming preferences and history is recorded to ensure those tools are applied correctly and consistently.

k111 uses your personal data for the following specific purposes:

• Account Registration & Management: To create and administer your k111 account, verify your identity and age (21+ requirement), and manage your account settings and preferences.
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard, and to maintain accurate transaction records for your account.
• Legal & Regulatory Compliance: To fulfil k111's obligations under its international gaming licence, including Know Your Customer (KYC) verification, Anti-Money Laundering (AML) monitoring, and age verification procedures.
• Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the k111 Platform.
• Customer Support: To respond to your queries, complaints, and support requests, and to maintain records of all communications for quality assurance purposes.
• Responsible Gaming: To apply and enforce the responsible gaming tools you have activated on your account, including deposit limits, loss limits, cooling-off periods, and self-exclusion.
• Service Improvement: To analyse Platform usage patterns, identify technical issues, and continuously improve the k111 user experience for Pakistani players.
• Marketing Communications: To send you promotional offers, bonus notifications, and newsletters where you have opted in to receive such communications. You may opt out at any time via your account settings.

k111 processes your personal data on the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform k111's contractual obligations to you as a registered player — including account management, payment processing, and delivery of gaming services.
• Legal Obligation: Processing required to comply with k111's legal obligations under its international gaming licence, including KYC, AML, and age verification requirements.
• Legitimate Interests: Processing carried out in pursuance of k111's legitimate business interests, including fraud prevention, Platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications and non-essential cookies. You may withdraw consent at any time without affecting any prior processing.

k111 does not sell or rent your personal data to any third party. k111 may share your data only in the following limited and controlled circumstances:

• Payment Processors: k111 shares necessary financial data with payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Visa/Mastercard to process deposits and withdrawals. These providers are bound by their own regulatory obligations and data protection standards.
• KYC & Identity Verification Providers: k111 uses licensed third-party identity verification services to carry out KYC checks and age verification. These providers process identity documents and return a verification result to k111 and do not retain your data beyond what is required for their service.
• Game Software Providers: Some casino games on k111 are supplied by third-party game studios. These providers may receive anonymised session data necessary for game delivery and fair-play auditing purposes.
• Fraud Prevention Agencies: k111 may share data with fraud prevention and AML screening agencies as required under its international gaming licence obligations.
• Regulatory & Law Enforcement Authorities: k111 will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where legally required to do so by a valid legal order or applicable law.
• Business Transfers: In the event of a merger, acquisition, or sale of k111's business, player data may be transferred to the acquiring entity, subject to equivalent data protection obligations being imposed on the recipient.

The k111 website uses cookies and similar tracking technologies to improve your browsing experience, maintain your session, and gather analytics data to help us understand how players use the Platform. The types of cookies k111 uses are as follows:

• Strictly Necessary Cookies: These cookies are essential for the k111 website to function. They enable core features such as session management, login authentication, and security token validation. These cookies cannot be disabled without impairing Platform functionality.
• Analytics Cookies: k111 uses analytics cookies to collect aggregated, anonymised data about how visitors navigate the Platform. This data helps k111 identify popular pages, detect technical issues, and improve the overall user experience for players in Karachi, Lahore, Islamabad, and across Pakistan.
• Functional Cookies: These cookies remember your preferences — such as language settings and responsible gaming tool configurations — so you do not need to re-enter them each session.
• Marketing Cookies: With your consent, k111 may use marketing cookies to personalise promotional content shown to you on the Platform based on your gaming activity and preferences. You may withdraw consent for marketing cookies at any time via the cookie settings panel on the k111 website.

Most web browsers allow you to manage cookie preferences through the browser settings menu. Please note that disabling certain cookies may affect the functionality of the k111 Platform and your gaming experience.

k111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Active Account Data: Personal data associated with an active k111 account is retained for the duration of the account's active status plus a minimum period of 5 years following account closure, as required under k111's international gaming licence for AML record-keeping purposes.
• Financial Transaction Records: Payment and transaction records are retained for a minimum of 7 years from the date of the transaction to satisfy financial record-keeping requirements under applicable law.
• KYC & Verification Documents: Identity verification documents submitted to k111 are retained for 5 years following account closure, unless a longer retention period is required by applicable law or regulatory directive.
• Customer Support Records: Communications with k111 customer support, including chat logs and email correspondence, are retained for 3 years from the date of the communication.
• Marketing Data: Where you have opted in to receive marketing communications from k111, your marketing preferences and associated data are retained until you withdraw consent or for 2 years following your last interaction with k111 marketing content, whichever is earlier.

Upon expiry of the applicable retention period, k111 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an individual.

k111 takes data security seriously and implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and k111's servers is encrypted using industry-standard 256-bit SSL/TLS protocols. Look for the padlock icon in your browser's address bar when visiting k111.
• Secure Data Storage: Player data is stored on secure, access-controlled servers with physical and logical security controls, regular security patching, and intrusion detection systems.
• Access Controls: Internal access to player personal data is strictly limited on a need-to-know basis. k111 staff who handle player data are subject to confidentiality obligations and regular data protection training.
• PCI-DSS Compliant Payment Processing: All payment card data is processed exclusively through PCI-DSS Level 1 compliant payment processors. Raw card numbers are never stored on k111's servers.
• Regular Security Audits: k111 conducts periodic security reviews and vulnerability assessments of its Platform infrastructure to identify and remediate potential weaknesses before they can be exploited.

As a k111 player, you have a number of rights in relation to the personal data we hold about you. k111 is committed to facilitating the exercise of these rights promptly and without unnecessary barriers:

• Right of Access: You have the right to request a copy of the personal data k111 holds about you. k111 will respond to access requests within 30 days of receipt.
• Right to Rectification: If you believe that any personal data k111 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update many details directly via your k111 account settings.
• Right to Erasure: In certain circumstances, you have the right to request that k111 delete your personal data. Please note that this right is subject to k111's legal obligations — for example, k111 is required to retain certain transaction and identity records for the periods specified in Section 8, and erasure requests cannot override these mandatory retention obligations.
• Right to Restriction: You have the right to request that k111 restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or have objected to processing pending k111's response.
• Right to Object: You have the right to object to k111's processing of your personal data where that processing is based on legitimate interests. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where k111's processing of your data is based on your consent (e.g., for marketing communications or non-essential cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact k111's data protection team by email at [email protected] with the subject line "Data Rights Request — [Your Account Username]". k111 will acknowledge your request within 5 business days and provide a substantive response within 30 days.

The k111 Platform is strictly intended for adults aged 21 years and above. k111 does not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory component of the k111 registration process, and k111 reserves the right to request documentary proof of age from any account holder at any time.

If you are a parent or guardian and believe that your child under the age of 21 has registered or attempted to register on the k111 Platform, please contact k111 support immediately at [email protected] so that appropriate action can be taken without delay.

As an internationally licensed gaming operator, k111 may transfer personal data to countries outside of Pakistan in connection with the operation of its Platform — for example, to servers hosted in k111's licensing jurisdiction, or to third-party service providers located in other countries.

Where personal data is transferred internationally, k111 ensures that appropriate safeguards are in place to protect that data. These safeguards may include contractual data transfer mechanisms, data processing agreements incorporating standard contractual clauses, or transfers to jurisdictions that maintain an adequate level of data protection as recognised by relevant international standards.

By using the k111 Platform and providing your personal data, you acknowledge that your data may be transferred to and processed in countries outside Pakistan in the manner described above.

The k111 Platform may contain references to third-party services, game providers, and payment partners. This Privacy Policy applies exclusively to data processed by k111 and does not extend to the privacy practices of any third-party service providers, game studios, or payment processors that maintain their own separate privacy policies.

k111 is not responsible for the privacy practices of third-party entities, even where those entities are integrated into the k111 Platform for service delivery purposes. Players who interact directly with third-party services — such as payment platforms like JazzCash or EasyPaisa outside of the k111 interface — should review the applicable privacy policies of those services directly.

k111 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, regulatory requirements, or the services we offer. When material changes are made to this Privacy Policy, k111 will notify registered players by email and/or by posting a prominent notice on the k111 Platform.

The date of the most recent revision is indicated by the "Last Updated" date at the top of this page. k111 recommends that players review this Privacy Policy periodically to stay informed about how we protect their personal data. Continued use of the k111 Platform following notification of updates constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or k111's handling of your personal data, please contact k111's data protection team using the details below. Our support team is available around the clock to assist you.

If you are not satisfied with k111's response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction, or to the regulatory body overseeing k111's international gaming licence.